FAQs
General FAQs
What is competency measurment?
Competency measurement is the process of assessing whether a person has the knowledge, skills, and confidence to perform their role effectively. In Health and Social Care, it ensures staff are capable, safe, and delivering high-quality care. Confident Competence provides a structured, real-time way to assess and track staff competence—without the need for paperwork.
What is Confident Competence?
Confident Competence is a digital competency library and assessment tool designed for Health and Social Care professionals. It allows organisations to assess, track, and improve staff competence in real-time—without the burden of paperwork.
Who is Confident Competence for?
Our platform is designed for care homes, Healthcare providers, and Social Care Organisations. Whether you’re a Frontline Care Worker, a Trainer, or a Manager, Confident Competence helps ensure high standards of care across teams.
How does Confident Competence work?
Confident Competence provides a structured, mobile-first system for competency assessments. Staff can be assessed in real time using our competency frameworks, with results instantly recorded and tracked. This allows managers to identify skills gaps, provide targeted training, and ensure compliance with regulatory requirements.
How much does Confident Competence cost?
Pricing depends on the size of your organisation and the number of users. We offer flexible plans to suit different needs, whether you’re a single care home or a large multi-site provider. Get in touch with us for a tailored quote.
Regulatory and compliance
Does Confident Competence help with compliance?
Yes. Our platform aligns with regulatory requirements across the UK, including CQC (England), the Care Inspectorate (Scotland), Care Inspectorate Wales, and RQIA (Northern Ireland). It helps providers demonstrate staff competence in a structured and consistent way.
How does Confident Competence support governance?
The platform provides a transparent, auditable record of staff competence, ensuring organisations can evidence training and skills assessments for regulatory inspections and internal governance.
Using the platform
Is the platform easy to use?
Absolutely! Confident Competence has been designed by care professionals who understand the challenges of training in the sector. The system is intuitive, mobile-friendly, and requires no technical expertise.
Can we customise the competency frameworks?
Yes. While we provide a comprehensive library of competencies, you can tailor them to meet the specific needs of your organisation, ensuring relevance to your care setting.
How does Confident Competence save time?
By replacing paper-based assessments with a digital system, Confident Competence streamlines the competency process. Assessments can be completed in real-time, tracked instantly, and revisited easily—reducing administrative workload and freeing up time for care.
How do we access Confident Competence?
The Confident Competence mobile app is available for download on the App Store and Google Play. Managers will also receive a link to access the browser-based platform upon signing up.
Who uses the mobile app?
The mobile app is designed for assessors and staff being assessed. It’s intuitive and easy to use, ensuring teams can complete competency assessments effortlessly.
Who uses the browser app?
The browser app is for managers. It allows you to add or remove users, assign competencies, and generate reports—giving you full oversight of staff competency in one place.
What devices is Confident Competence available on?
Confident Competence is designed to work on mobile and tablet devices, making it easy to assess competency in real time, directly in the workplace.
Implementation and support
How do we get started?
Getting started is simple. Our team will help set up your Organisation on the platform, provide training, and guide you through the transition from paper-based assessments.
What support is available?
We provide a range of support options to ensure you get the most out of the app. This includes how to guides, Email support, Telephone support and web support.
Whether you need help getting started or ongoing assistance, we’re here to support you every step of the way.
Do staff need training to use Confident Competence?
No extensive training is needed. The platform is designed to be user-friendly, and we provide clear guidance to ensure a smooth onboarding process.
