Client: Phil Saxon, CHAP Trained Team-Leader and Homes Training Coordinator Liaison Leader, Abbey Healthcare
The Challenge
As the main trainer at Abbey Healthcare, Phil Saxon needed a system that made competency assessments more efficient, accurate, and engaging for staff. Previously, they relied on an e-learning system with a training matrix, but once a competency was completed, it would disappear and not be revisited for six months. This made it difficult to track progress and address training needs in real-time. Additionally, pinpointing individual learning gaps was time-consuming, and Phil was looking for a more comprehensive, accessible solution.
The Solution
Confident Competence provided Abbey Healthcare with a dynamic, mobile-first competency library and assessment tool. The system was designed to be easy to use, highly detailed, and fully customisable to their needs. By offering face-to-face assessments and real-time tracking, it empowered staff to take control of their learning and helped trainers like Phil provide more targeted support.
The Results
- Simplified and Effective Training:
“I’m the main Trainer at work, and this system is going to make my life so much easier. The ready-made frameworks are relevant and comprehensive. The system is easy to use, and it helps pinpoint where staff need extra learning.” - Real-Time Learning Insights:
“The biggest benefit for me is being able to identify individual training needs so easily. Previously, we used our own e-learning system, but once a competency was completed, it disappeared for six months. With Confident Competence, we can follow up immediately.” - Time-Saving and Streamlined Process:
“It definitely saves time. The training process is much quicker because you can identify training needs immediately, rather than waiting months to revisit competencies.” - Comprehensive and Customisable Competency Library:
“It’s more than I expected it to be. I thought it would be a simple competency library like we already have, but it goes into much more depth. The level of detail on the competencies is so much more comprehensive, and we love how you can track improvement over time.”
Game-changing technology
Abbey Healthcare has embraced Confident Competence as a tool to streamline competency assessments and training. The system has simplified assessments, saved time, and provided real-time insights into staff learning needs. By integrating a user-friendly and in-depth competency library, Confident Competence has empowered both trainers and staff, ensuring that competency assessments are no longer just a formality, but a meaningful tool for growth and development.
