Client: Emma Rogers, Deputy Manager, Kenyon Lodge Care Home
The Challenge
Kenyon Lodge Care Home had been relying on a paper-based competency system, which felt outdated and inefficient compared to their other electronic systems. Assessments were time-consuming, and there was no clear way to track staff progress or integrate competency checks into ongoing training. The team was also apprehensive about adopting new technology, as they didn’t consider themselves particularly tech-savvy.
The Solution
Confident Competence provided Kenyon Lodge with a seamless, mobile-first competency library and assessment tool. The system was easy to use, intuitive, and required minimal setup. The team at Confident Competence handled the onboarding, offering step-by-step guidance and hands-on support, ensuring the transition was smooth and stress-free.
The Results
- Simple and Efficient: “We were so impressed with how simple Confident Competence is. The quality of frameworks is really high, and they’ve saved us so much time. This system is a must-have for everyone in health and social care. It’s really great, easy to navigate, and very efficient.”
- Seamless Adoption and Support:
“We’re not a very technical team, but the app is so easy to use. We were nervous about using a new system, but the Confident Competence team did all the legwork. They set us up on the system, gave us all the guidance we needed, and provided a comprehensive competency library. The team is so responsive and always at the end of the phone—no confusion over emails, just instant help when we need it.” - Authentic, Real-Time Assessments:
“It’s all done on a handheld device, so competency can be assessed easily in the workplace. The residents love it too! They can be involved in the process, which makes assessments more engaging and meaningful.” - Standardised, Paper-Free Assessments:
“Previously, we were using a paper-based system for competencies, but all our other systems were electronic. Now that everything is saved online, it has made the process so much easier.” - Integration into Training Programmes:
“Competency can now be a part of our training programme. If someone is doing a refresher course in November, our in-house trainers can assess competencies as part of refresher training. It’s so much easier!” - Time-Saving & Improved Record-Keeping:
“The time it takes to complete a competency has halved—if not more than halved. It’s great for record-keeping, but it’s so much more than just ticking boxes. You can see the improvements as you go, and generating reports for evidence-based practice is effortless. It will make a huge difference when our regulators come to audit.”
Streamlined, easy and efficient
Kenyon Lodge Care Home has successfully transitioned from a paper-based competency system to a streamlined, digital solution with Confident Competence. The intuitive platform has saved them time, standardised assessments, and made competency management an integrated part of staff training and development. Most importantly, the system has empowered staff and residents alike, fostering a culture of competence with ease and efficiency.
